Shipping policy

Shipping Policy

1. Order Processing

All orders are processed within 1-3 business days after payment confirmation. Orders placed on weekends or holidays are processed on the next business day.

After shipping, you will receive an email with a tracking number for your package.

2. What is the delivery time to your country?

  • USA — 8–20 days
  • Europe — 7–20 days
  • Canada — 8–25 days
  • Great Britain — 5–15 days
  • Other countries — 10–27 days

Occasional delivery delays are possible due to customs clearance procedures or disruptions in postal services.

3. Shipping cost:

To most countries, our store offers free shipping. But for some countries, there is an additional, small shipping fee, which helps to ensure better delivery quality.

4. Customs, Duties and Taxes:

Veltero is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, VAT, etc.).

For US customers: Orders up to $800 are usually exempt from import duties.

For EU and other international customers: Please familiarize yourself with local VAT and import regulations, as you will be responsible for these fees upon receiving your package.

5. Order Tracking

After shipping, you will receive a tracking number for your package at the provided email address. You can track your package on the carrier's website or via the 17track.net service.

6. Delivery Delays

We are not responsible for delays caused by:

  • Customs clearance in the destination country.
  • Force majeure circumstances (natural disasters, strikes, etc.).
  • Incorrectly provided shipping address.

7. Lost or Damaged Packages

If your package did not arrive within the specified time or arrived damaged — contact us: 📧 Strutinskiyb18@gmail.com ⏱ We process inquiries within 1-3 business days.

8. Incorrect Shipping Address:

Please ensure that you have provided the correct shipping address during checkout. We are not responsible for packages that are returned or lost due to an incorrect or incomplete address provided by the customer.